Last Updated:
February 12, 2014
SkillNet Privacy Statement
The SkillNet team
is committed to protecting your privacy. This privacy statement applies to the
data collected by SkillNet through use of SkillNet services (the “Service” or
“Services”); it does not apply to other online or offline SkillNet sites,
products, or services.
SkillNet Networks
A “SkillNet
Network” is the network for using the Services defined by your organization’s
email domain. For example, all users who sign up with a “companyname.com”
email address would be part of the Companyname SkillNet Network. In addition, a
company may invite users with different email domain names to their SkillNet
Network as “guest users” or as participants in external networks associated with
that SkillNet Network.
A “SkillNet Basic
Network” is a SkillNet Network that includes users of the SkillNet Basic
services.
A “SkillNet
Enterprise Network” is a SkillNet Network that has been upgraded from a SkillNet
Basic Network by the organization whose email domain defines that network.
An organization may upgrade its SkillNet Basic Network to a SkillNet Enterprise
Network at any time.
Companies who
upgrade to a SkillNet Enterprise Network may take administrative control of that
network and see the data and activities of the users on that network (including
data and activity which was posted prior to the upgrade of the network to a
SkillNet Enterprise Network), and may choose to implement security or privacy
policies in addition to those described in this privacy statement. With
respect to a SkillNet Basic Network, references to “you” or “your” in this
privacy statement refer to the individual users of the Services. With respect
to SkillNet Enterprise Networks, references to “you” or “your” in this privacy
statement refer to the organization that is our customer. Individual users
of SkillNet Enterprise Networks should direct privacy related inquiries to the
organization that provides them access to the Services.
Customer Data
Customer Data is
all the data, including all text, sound, software or image files that you
provide, or are provided on your behalf, to us through your use of the Services.
We make no claim
of ownership in your Customer Data. Except as provided in this privacy
statement or described in your agreements, we only use Customer Data to provide
and enhance the Services. We don’t share your Customer Data with advertisers, or
with anybody else except in the very limited circumstances described in the Sharing
Your Information section below.
Contact Data
Contact Data
includes name, address, phone number, profile information, email address, title,
time zone and other contact information that we may collect through your
administration of the Services and use of the Services by you and others.
Contact Data you provide as part of your SkillNet profile is available to other
users of your SkillNet Network(s).
SkillNet works
better when more people take part in communicating and sharing on a SkillNet
Network. For this reason, the Service encourages people to send invitations to
others who are not yet on SkillNet. If you choose to provide us with email
addresses or other Contact Data of people inside or outside your organization,
we will use that information to enable you and other users to invite those
people to join the appropriate SkillNet Network.
We may also
suggest contacts that you may want to add to your SkillNet Network. If you
choose to add them to your SkillNet Network, we will send them an invitation to
join your SkillNet Network by sending an email on your behalf which may include
your name, picture and other profile information.
We may use
Contact Data to contact you to provide information about new subscriptions,
billing and important updates about the Services, including information about
security or other technical issues. We may also contact you regarding
third-party inquiries as described in this privacy statement or your
agreement(s). If you are a verified administrator for the Service, you may
not be able to unsubscribe from some of these communications.
Subject to your
contact preferences, we may also use Contact Data to contact you regarding
information and offers about the Service, other products and services or to
request your feedback. If you do not wish to receive these communications,
email us.
Usage Data
We may use
statistical data, analytics, trends and usage information derived from your use
of the Services (“usage data”). Usage data includes, for example, aggregated
quantitative information about active users, activity, topics, and groups.
Some ways we use the usage data include operating, improving and personalizing
the Services and our offerings, as well as other products and services. Except
to provide reports to you or others in your organization, we do not disclose
usage data in a way which is identifiable to your organization or users in your
SkillNet Network.
Support Data
Support Data is
the information we collect when you submit a support request or run an automated
troubleshooter, including information about hardware, software, and other
details related to the support incident, such as: contact or authentication
information, chat session personalization, information about the condition of
the computer and the application when the fault occurred and during diagnostics,
system and registry data about software installations and hardware
configurations, and error-tracking files.
Support may be
provided through phone, e-mail, or online chat. We may use Remote Access (RA),
with your permission, to temporarily navigate your desktop. Phone conversations,
online chat sessions, or RA sessions with support professionals may be recorded
and/or monitored. For RA, you may also access the recording after your session.
For Online Chat or RA, you may end a session at any time of your choosing. We
use Support Data in the same way as we use your information, as described in
this privacy statement. Additionally, we use it to resolve your support incident
and for training purposes.
Following a
support incident, we may send you a survey about your experience and offerings.
You must opt-out of support surveys separately from other communications
provided by SkillNet, by contacting Support or through the e-mail footer.
To review and
edit your personal information collected through our support services, and for
any other inquiries regarding our support services, please contact us.
Some business
customers may purchase enhanced support offerings (e.g. Enterprise Plus etc.).
These offerings are covered by their own contract terms and notices.
Cookies & Other
Information
The Service uses
“cookies,” which are small text files placed on a device’s hard disk by a web
server. We may use cookies and similar technologies for storing users’
preferences and settings, to authenticate users, to collect usage data and
operate the Service.
Some of the
cookies we commonly use are listed in the following chart. This list is not
exhaustive, but it is intended to illustrate some of the reasons we set cookies.
When a user visits the Service it may set some or all of the following cookies:
Cookie name |
Description |
browser_token |
Identifies unique browsers to the Service. It is
used for site analytics and other operational purposes. |
auth_token, auth_token_sso |
Store information about authentication preferences |
_workfeed_session |
Sets a unique ID identifying the user session. It
is used for site analytics and other operational purposes. |
yamtrak_id |
A cookie used for generating analytical information |
unverified_email |
Stores the login of an authenticated user |
Sharing Your
Information
We will not disclose Customer Data or Contact Data (“your information”) outside
of SkillNet or its controlled subsidiaries and affiliates except as you direct,
or as described in your agreement(s) or this privacy statement.
·
We don’t share
any of your information with advertisers.
·
We occasionally
contract with other companies to provide services (such as customer support,
data management, and technical infrastructure services) on our behalf. We
may provide these companies with access to your information where necessary for
their engagement. These companies are required to maintain the confidentiality
of your information and are prohibited from using it for any purpose other than
that for which they are engaged by SkillNet
·
We will not
disclose your information to a third party (including law enforcement, other
government entity, or civil litigant; excluding our subcontractors) except as
you direct or unless required by law. Should a third party contact
SkillNet with a request for your information, we will attempt to redirect the
third party to request the data directly from you. As part of that
process, we may provide your basic contact information to the third party.
If legally compelled to disclose your information to a third party, we will use
commercially reasonable efforts to notify you in advance of a disclosure unless
legally prohibited.
·
SkillNet may
share Contact Data with third parties for purposes of fraud prevention or to
process payment transactions, as further described in this statement.
·
The Services may
enable you to purchase, subscribe to, or use services, software, and content
from companies other than SkillNet (“Third Party Offerings”). If you choose to
purchase, subscribe to, or use a Third Party Offering, we may provide the third
party with your Contact Data to enable the third party to provide its offering
to you (and with your consent, send you promotional communications). That data
and your use of a Third Party Offering will be governed by the applicable third
party privacy statement(s) and policies.
·
We will not
substantively respond to data protection and privacy requests from your users
without your prior written consent, unless required by applicable law.
Please note that
the Services may include links to or allow you to install third-party or other
SkillNet products and services whose privacy practices may differ from the
Services. Your use of such products or services, and any information you
provide to a third party, is governed by their privacy statements. We encourage
you to review these other privacy statements.
Accessing,
Correcting and Deleting Your Information
You may access,
correct or delete Customer Data or Contact Data you have provided to us by using
the tools within the Services (for example, editing your profile information on
the Service) or by contacting support at http://support.SkillNet.com/contactus/. Changes you make to your information on the Service take immediate
effect on your SkillNet Network, but data will be retained in secure storage for
a limited period afterward as part of our standard data backup process.
Security
We have
implemented and will maintain appropriate technical and organizational measures,
internal controls, and information security routines intended to protect your
information against accidental loss, destruction, or alteration; unauthorized
disclosure or access; or unlawful destruction.
Data Location
Your Services’
data may be transferred to, stored and processed in the United States or any
other country where SkillNet or its affiliates, subsidiaries or service
providers maintain facilities. SkillNet abides by the U.S.-EU Safe Harbor
Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S.
Department of Commerce regarding the collection, use, and retention of data from
the European Economic Area, and Switzerland.
Changes to this
Privacy Statement
We will
occasionally update this privacy statement to reflect customer feedback, changes
in our Services, and updates to applicable data privacy laws and regulations.
When we post changes to this statement, we will revise the “last updated” date
at the top of the statement. If there are material changes to this statement or
in how SkillNet will use your information, we will notify you by either posting
a notice of such changes before they take effect or by direct notification. We
encourage you to periodically review this privacy statement to learn how
SkillNet is protecting your information.
How to Contact Us
SkillNet welcomes
your comments. If you have questions about SkillNet’s privacy and security
commitments, or if you have other technical or other customer support questions,
please contact us at http://support.SkillNet.com/contactus/.
SkillNet
attention:
Privacy Policy
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